Refund policy
This Refund Policy applies purchases made through this website.
We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy. Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Please refer to the website of the Australian Competition and Consumer Commission to see these guarantees in full.
Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
CANCELLATION AND ORDER CHANGES
We are able to cancel or amend your order if it hasn't been picked up by our courier. Please get in touch ASAP at orders@altinadrinks.com.
RETURNS - CHANGE OF MIND
We want to ensure you're delighted with your purchase. In the event you don't like the products or change your mind, please get in touch within 14 days of receiving the product. Unfortunately, we cannot accept returns on sale items or gift cards.
You're welcome to return any unopened products for a refund or credit, provided products are in a sale-able condition.
Return postage is at the buyers expense (however we are able to provide a subsidised return label for $12.50).
Refunds/credits will be provided once products have been received and inspected. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
To initiate a return, please email orders@altinadrinks.com with your order number and the products you wish to return.
LOST, STOLEN OR DAMAGED PACKAGES
Please see our shipping policy here.
MISSING OR INCORRECT ITEMS
Please see our shipping policy here.
RESPONSE TIME
We aim to process any requests for replacements, returns or refunds within 3 business days of receipt. If an investigation is required by a 3rd party (eg. Australia Post), we will await the outcome of the investigation prior to sending any replacements or refunds.
CONTACT US
If you wish to speak to us about this Policy or about any refund or replacements, please contact us at: orders@altinadrinks.com
